Help Center

Quick answers to common questions. For account-specific issues, contact support@trust-desk.com.

Getting started

• Property managers: sign in, run the onboarding wizard (create your building, add units, invite staff and tenants).
• Tenants: accept your invite link, then use the dashboard for maintenance, payments, documents, and messaging.
• Staff (maintenance/concierge): your manager invites you with the right role — you'll see the staff dashboard on sign-in.

Two-factor authentication

Enable 2FA from Security in your dashboard. If a verified authenticator is enrolled, you'll be prompted for a code on each login.

Notifications

The bell icon in the header shows unread notifications. Click a notification to mark it read, or "Mark all read" to clear the list. Adjust email/push preferences in your notification settings.